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In Case of Defective/Damaged Products
1 Inspect the Packaging:
Upon receipt of the product, it is the responsibility of the customer to inspect the packaging for any signs of damage. If the box is damaged or shows any signs of mishandling, the customer should report this to the delivery driver and refuse delivery of the item.

2 Notify Customer Service:
In the event that the customer refuses delivery due to damage to the box, they should notify CLASSIQUE AUTOWERKS' customer service team immediately.

3. Contact Customer Service:
The customer should contact CLASSIQUE AUTOWERKS' customer service team as soon as possible to report the defect. They can do this by sending an email to

4. Provide Details:
The customer should provide as much detail as possible about the defect, including a description of the issue and any photos or videos that can help to illustrate the problem.

5. Return the Product:
If CLASSIQUE AUTOWERKS' customer service team determines that the delivered product is indeed defective, they will provide instructions for returning the item. The customer should follow these instructions carefully and return the product in its original packaging to avoid any damage during transit unless it was decided by CLASSIQUE AUTOWERKS representative to keep the item.

6. Replacement or Refund:
Once the defective product is received and inspected, they will determine whether a replacement or refund is appropriate. If a replacement is available, it will be shipped to the customer at no additional cost. If a refund is requested, we will issue a full refund for the product.

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